Redan Holdings Inc. Privacy Policy

Effective 7/11/2024

Scope of This Policy
Agreement to Terms
Information We Collect
Cookies
Children’s Privacy
Our Use of Personal Information
Our Disclosure of Personal Information
Your Privacy Choices
Security
Additional Disclosures for Residents of Canada
Links to Other Websites
Effective Date and Changes to This Privacy Policy
How to Contact Us

1. Scope of This Policy

Redan Holdings Inc. (“Redan,” “we,” “us,” “our”) respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our website at https://www.redan.club (the “Site”), from using our mobile application (the “App”), from purchasing products and services from us or engaging with our content, or by use of any of our services (collectively, the “Service”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy.

2. Agreement to Terms

By using or accessing our Service in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent to our collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy and our Terms of Use, then you should immediately discontinue use of the Service without providing us with any personal information.

3. Information We Collect

We may collect the following categories of personal information (a) directly from you (such as when you create an account, enroll in a subscription, make purchases or contact us), (b) from third-parties such as when we contact your membership references or you sign in using your Google or Facebook login credentials, (c) from the device and browser that you use to access the Service, and (d) from cookies and similar technologies.

Identifiers

We may collect your first name, middle name, last name, email address, account username and password, postal/shipping address(es), phone number, details about your physical characteristics or description, and your Golf Handicap Information Network (GHIN) number. We also allow members to create an account by logging in through certain third-party authentication platforms (e.g., Google, Facebook). If you do so, information such as your name, email address, language preference and other information may be shared with us through the authentication platform.

Professional and/or Employment Information

We may collect your job tile, the name of your employer, and links to your professional biography (i.e., LinkedIn, professional website).

Financial and Transactional Information

We may collect payment details (such as credit/debit card information or bank account number), billing address, and order history. We may also collect information about your purchasing histories or tendencies, including the name and location of golf clubs where you are a member and how frequently you charter private flights (if at all). This information is used to better understand our members’ shopping behaviors.

User-generated Content

We collect the information and content of communications that you share through the Service. This may include the contents of messages that you exchange with other users, our concierge services, customer support, internal teams or vendors. This may also include the information you provide in survey responses or when you contact us.

Demographics and Characteristics

We may collect your age/birthdate. We use this information to better understand our membership base.

Audio-Visual Information

We may record the contents of your customer support phone calls. This information is used for quality control and employee training purposes.

Inferences

We may also draw inferences from the information that we collect that reflect your preferences characteristics, behavior, and attitudes. We use this information to better understand our membership base and to tailor our advertisements to your interests.

Device Information

We may collect device information when you visit our Site or use our App. Device information may include your device type, browser type, online and/or unique identifiers, IP address, geolocation information, domain names, and access times.

Internet Activity

We may collect information concerning your interaction with the Site and/or App, including when you access the Site and/or App and your browsing activity on the Site and/or App (such as which pages you visit, in what order, and for how long). This may also include “traffic data” or tracking information provided by the Site’s host or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Site and App.

Other

We may collect other information that you provide about your hobbies or interests, including how frequently you play golf at your local clubs, how often you travel to play or watch golf, your preferred brands and styles of golf apparel.

You are not required to provide all personal information identified in this Privacy Policy to use our Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able register an account, process your orders, or respond to your requests.

4. Cookies

We store certain information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for marketing purposes, including targeted advertising (as discussed in more detail below). Cookies on the Site are generally divided into the following categories:

Strictly Necessary Cookies. These are required for the operation of the Site. They include, for example, cookies that enable you to log into password-protected portions of the Site. These cookies are session cookies that are erased when you close your browser.
Analytical/Performance Cookies. These allow us to recognize and count the number of visitors to the Site and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located). We also use Google Analytics for part of this process. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. Google provides users with the ability to prevent their data from being used by Google Analytics—learn more by going to https://tools.google.com/dlpage/gaoptout.
Functional Cookies. These improve the functional performance of the Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it (e.g., this saves your username). These cookies qualify as persistent cookies because they remain on your device for use during your next visit to the Site. You can delete these cookies as detailed below.

Third Party Cookies

We use Shopify to power our online store. Shopify uses certain strictly necessary cookies to enable the online store to function properly as well as analytical/performance cookies. For more information regarding Shopify’s cookies, visit https://www.shopify.com/legal/cookies. We also use Stripe and Apple Pay to process payments. You can learn more about Stripe’s cookies at https://stripe.com/cookies-policy/legal. You can learn more about Apple Pay’s security and privacy at https://support.apple.com/en-us/HT203027. We also use Klaviyo for marketing services. You can learn more about Klaviyo’s cookies at https://www.klaviyo.com/legal/privacy-policy.

You can also prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our Site, however, you might not be able to access or use important functions or features of our Site, and you may, for example, be required to re-enter your log-in details.

Do-Not-Track Signals

At this time, we do not recognize automated “do-not-track” browser signals.

5. Children’s Privacy

The Service is not intended for users under the age of 16 and Redan does not knowingly collect personal information from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

6. Our Use of Personal Information

We collect and use your personal information for the following purposes:

Providing the Service to you and providing products or services requested by, or reasonably anticipated within the context of our relationship with, you;
Managing our relationship with you, and responding to your inquires or requests, and requesting feedback;
Providing relevant promotional materials or other marketing;
Administering promotions, events, or surveys;
Analyzing use of the Site or App;
Keeping track of your shopping cart;
Keeping track of login names and passwords;
Keeping track of click stream data;
Tailoring web content and advertisements to your interests;
Personalizing the Site and App (e.g., name automatically appears on the Site or App);
Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible; and
Complying with legal and regulatory obligations.

7. Our Disclosure of Personal Information

We may share your personal information with the following third parties:

Service providers, including web hosting vendors, payment processors, customer support vendors, and analytics providers. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites.
Other users, such as if you use the chat features to communicate with other users.
Business partners, such as when [describe circumstances].
Advertising networks to provide you with relevant marketing.
Advisers and financial institutions, including auditors, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisors.
With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.
Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information that we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.

8. Your Privacy Choices

If you no longer want to receive our newsletter, emails, or other marketing communications, you may unsubscribe at any time by following the “unsubscribe” link in the relevant communication.

To opt-out of text messages, you may text “STOP” in reply to any Redan marketing text message.

Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account or purchases placed through the Site or App.

By logging into your account, you may view, update, and/or delete certain information associated with your account (e.g., name, address, payment information). You may also contact us at help@redan.club.

9. Security

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

You play an important role in keeping your information secure. You should not share your username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at help@redan.club or at the contact information in the How to Contact Us section below.

10. Additional Disclosures for Residents of Canada

This section contains additional disclosures for residents of Canada. As noted above, you may view and/or update certain information associated with your account (e.g., name, address, payment information) by logging into your account. If you wish to request access to or correction of other personal information, or to opt-out of the processing of your personal information or request that we delete your personal information, you may contact us at help@redan.club with the subject line “Canada Privacy” so that we can get your email to the right team. You may also contact us for information about how foreign-based service providers process your personal information or if you have any questions or complaints about the manner in which we treat your personal information.

We retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as needed to address tax, corporate compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.

11. Links to Other Websites

For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Site and App to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.

12. Effective Date and Changes to This Privacy Policy

This Privacy Policy is effective as of the date at the top of this policy. Redan has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.

13. How to Contact Us

If you have any questions about this Privacy Policy or our Service, please contact us at:

Email: help@redan.club or concierge@redan.club